Shipping policy

Free Worldwide Shipping

At PurelyPawsome, we believe high-quality pet tech should be accessible to everyone. That’s why we are proud to offer Free Shipping on every single order, with no minimum purchase required.

Order Processing Time

All orders are processed and prepared for shipment within 2–5 business days. Please note that we do not ship on weekends or holidays. During peak seasons or sales, processing may take slightly longer.

Estimated Delivery Times

To keep our shipping free and our prices competitive, we ship directly from our global fulfillment centers. Based on your location, please refer to the estimates below:

• United States: [2 - 6] Business Days

• International: [14 - 21] Business Days

Note: These are estimates. Factors such as customs processing, postal delays, or extreme weather can occasionally impact delivery dates.

Tracking Your Order

Once your order is on its way, you will receive a confirmation email containing your Tracking Number. Please allow 48–72 hours for the tracking information to update once you receive your code.

Customs, Duties, and Taxes

PurelyPawsome is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Damaged or Missing Items

If your package arrives damaged, please take a photo of the item and the packaging immediately. Reach out to our support team for assistance.

Contact Us

For any questions regarding your shipment or to report a damaged item, please text or call us at: ‪(219) 200-2247‬